What happens if someone stays behind the end time of their reservation?

Parkade works hard to avoid renters staying beyond the end time of their reservation, but here's what happens when someone doesn't leave by the end time.

Every reservation made on the Parkade platform has an end time (or at least, it will eventually).

For fixed-length rentals — like Monday, 5pm to Tuesday at 9am — the end time is clear from the get-go. For open-ended reservations, there is no end date when the reservation begins, but eventually the spot owner or the renter will set an end time to the reservation.

Per Parkade's Terms of Service and our Community Standards, renters should vacate the parking spot they've rented by the end time of the reservation. If the reservation ends at 9am, the spot should be empty by no later than 9am, for example. This helps ensure the next person who uses the spot will find it available.

Parkade sends notifications to renters 15 minutes before the end of the reservation, as a reminder that the reservation is coming to an end. If more time is needed, renters can book more time if the spot is still available (though it may not be, in which case the renter will need to vacate the original spot). This helps ensure good behavior, and ensure the spot is vacated as planned or the time is extended.

However, if a renter does not vacate the spot by the end time of their reservation, they may be subject to fines from Parkade and to towing by the spot owner (and/or building management). Parkade strives to warn vehicle owners that their car is parked beyond the end time, and may issue fines along with communications. Our fine policy for overstaying a reservation (or parking without permission at all) is to charge for time parked at 10x the normal rate to park in that spot, rounded up to the nearest hour.

So if you park a spot that charges $1/hr for an extra 1.5 hours, Parkade will issue a fine of $20 (2 hrs x $1 x 10).

Additionally, Parkade will work to find temporarily parking for anyone displaced by the unauthorized parking extension, and may bill costs for that additional parking spot to the person who did not move their car by the promised end time.