Changing spots

If you have a monthly reservation and want to change your parking spot, you can do that directly in the app!

1. Tap on the reservation for the spot you want to switch from.

2. Tap Manage reservation.

3. Tap Change spot.

4. Select the date and time you want the spot switch to happen, and tap Next

   • Spot switches must happen at least 15 minutes from the current time, which gives you time to finalize the switch and move your vehicle.

5. Select a new spot from the list of available options, and tap Select [spot].

6. Review the details of the new spot. Note that any previously dates your reservation committed to will carry over to your new spot's reservation.

7. Confirm payment details, who is parking in the spot, and what vehicle will be parked there, then tap Confirm spot switch.

Once you confirm, you should be all set! You'll receive an email from us confirming the spot switch, and your new reservation will start at the chosen time.

Please note that spot switches may affect billing. We've covered that below, but if you have any additional questions, you can reach out to us anytime.

• If your existing reservation is being provided at no cost or a discounted rate, spot switching will NOT carry over that free or discounted rate. If you believe your rate should apply to the new spot's reservation, please contact us to assist with the spot switch.

• When you switch spots, the reservation for your current spot will end, and a new reservation in your new spot will begin, keeping your previous billing cycle in place.

  • We'll initiate a prorated refund for the time remaining in the current billing cycle for the reservation that's ending. That takes 3-10 days to process.

  • You'll be charged a prorated amount for the new reservation for that same time period. After that, you'll be charged the full monthly amount on your regular monthly billing date.

You cannot initiate a spot switch if:

• You have a past due amount for your reservation.

• You have a reservation with a restricted schedule.

• You otherwise would not be able to make a monthly reservation on your own, such as if there's a waitlist for reservations at your building.

Before a short-term reservation begins, you can switch to a reservation in a different spot by canceling that reservation and making a new one.

You can cancel any reservation before it starts and then create a new reservation in another spot.

1. On the Park tab, tap on the reservation that hasn't started.

2. Tap Manage reservation > Cancel reservation. We'll initiate a refund, which you should see in 3-10 business days.

3. Back on the Park tab, tap Find Parking and follow the steps to find and reserve another spot.

After a short-term reservation starts, you cannot cancel it. You won't be able to change your parking spot as described above.

If someone else is parked in your spot or you're having other issues accessing the spot, us the app to report a problem (tap the spot, then tap Report Parking Problem). In some cases, you may be able to cancel your reservation. See here for more details.