Whether you're moving out or just no longer need a spot, you can find the details on how and when a reservation can be canceled here. You can also find some basics of cancellations in our Reservation Terms.

To cancel a reservation:

• On the Park tab, tap on the reservation.

• Tap Cancel reservation.

• If it's a flexible end date monthly reservation, select the day and time for it to end.

Not all reservations, though, can be canceled at any time.

Short-term and firm end date monthly reservations

You can only cancel a short-term or firm end date monthly reservation before its start time.

Once a short-term or firm end date monthly reservation has started, it cannot be canceled.

Exceptions can be made when someone is parked in your spot and you use the app to report the vehicle. You can read more about what to do in those situations here.

Flexible end date monthly reservations

You can cancel a flexible end date monthly reservation at any time. When you cancel a flexible reservation, you choose the day and time you want it to end, so if you know you won't need it after a certain day in the future, you can set that end date at any time.

Short-term and firm end date monthly reservations

Hosts can cancel an upcoming short-term or firm end date monthly reservation on the Host tab, before the reservation begins.

Simply find the reservation you'd like to cancel, tap on it, scroll down, and tap Cancel Reservation.

Once one of these reservations has started, it cannot be canceled in the app. Please contact us (and your renter) if you need assistance.

Flexible end date monthly reservations

Hosts can cancel an upcoming flexible end date reservation on the Host tab using the same steps above.

Once a flexible monthly reservation begins, hosts can still cancel it, but must provide at least 14 days' notice by selecting an end date at least 14 days in the future. This is in place to provide enough time for the renter to find another place to park.

If you want to cancel a flexible monthly reservation with less than 14 days’ notice due to unique circumstances, contact hello@parkade.com, and we’ll work with you and the renter to see what can be done. 

Refunds are handled automatically by our system, according to our cancellation policies.

Short-term and firm end date monthly reservations

If you cancel a short-term and firm end date monthly reservation before its start time, you will receive a full refund.

Once a short-term or firm end date monthly reservation has started, it cannot be canceled and is not eligible for a refund.

We do not offer refunds for reservations that have already ended. If you experience difficulty canceling a reservation, it is your responsibility to contact us before the reservation starts.

Flexible end date monthly reservations

Once a flexible end date monthly reservation starts, you can cancel it at any time.

If you cancel a flexible reservation during a monthly period you've already been charged for, you'll receive a prorated refund based on the time remaining in the monthly period.

If you set the end date to be in a monthly period in the future, then when that monthly period begins, you'll only be charged for the amount of time from the start of the period to your end date.

Remember: You're responsible for ending your reservation when it's no longer needed. We are unable to offer refunds if you forgot to set an end date for your flexible monthly reservation.

If someone is parked in your spot, you must use the report feature in the app to be eligible for a refund. We do not provide refunds if your spot was taken and you did not report the vehicle using the app. If you cannot use the app to report a problem, you will only be eligible for a refund if you contact us by email before the end of your reservation.

For short-term reservations

• You can receive a full refund if you submit a problem report using the process in the app, as long as you submit the report within 1 hour of the reservation start time.

• You can receive a prorated refund if you report between 1 hour and 48 hours after the start time.

• If more than 48 hours have passed, you cannot receive a refund; instead, you will be provided the option to rent an alternative spot, similar to the process for monthly reservations described below.

For flexible and firm end date monthly reservations

• You can cancel your reservation and receive a full refund if you report someone parked in your spot and it's been less than 48 hours since the start time.

• After 48 hours have passed, you cannot cancel when reporting a problem, though you can still report a problem and receive a temporary spot, depending on availability.

Please be aware that abuse of the report system can and will result in removal from the Parkade platform.

Flexible long-term reservations can be canceled at any time. While a spot is reserved, it is held for your (or your guests') sole use, and is not offered to other people. As such, we do not offer refunds for reservations that are not canceled in line with the policies above, for any reason.

If it hasn’t been more than 15 minutes after your reservation start time, you can email us at hello@parkade.com.

When you reserve a parking spot, it is held for you and is not available for others to reserve. Similar to a hotel, flight, or restaurant reservation, a no-showed parking reservation is not eligible for a refund.

Flexible, long-term reservations can be ended at any time and you will receive a prorated refund for unused time. Short-term reservations cannot be canceled early, and are not eligible for refunds for unused time, outside of the problem reporting exceptions mentioned above.

Parkade offers temporary parking for free if there are any building-owned spots available when you report a problem through the app. If there are any building-owned spots available, you'll see a "Relocate temporarily (free)" option after you submit a problem report.

Unfortunately, there are times when there are no building-owned spots available to rent temporarily.

With other parking solutions, you would be out of luck and have no option other than park elsewhere. However, Parkade allows residents to sublease their spots to others, so we also give you the option to rent a spot from another resident.

In these cases, we can't offer discounts or refunds since the other resident needs to be compensated for their spot.

We take reports of vehicles parked in spots without permission seriously. Depending on your building's policies, unauthorized vehicles will be towed, or their owners will be issued penalty fees (and eventually towed if they don't move).