On rare occasions, there may be a problem with a spot you rented. The spot might be too small for a large vehicle, an unauthorized car might be in the spot, or there could be some other issue. 

Whatever the problem is with the spot, here's what to do:

• In the Park tab, tap on the reservation for the spot.

• Tap on Report Parking Problem.

• Choose whether a car is in the spot or if the problem is something else.

• Car in the spot

  • Tap the photo field to take a photo. Make sure the photo includes as much of the vehicle as possible and that the license plate can be read. Is possible, include the spot number in the photo.

  • Tap Use Photo.

  • Type the license plate number in the license plate field. This helps us take quick action on your report. Check to make sure you entered the correct number, since we use that to identify if the vehicle is registered to a Parkade user.

  • Optionally, add a note in the Other Notes field.

  • Tap Next.

  • Select from the available options for what you can do next (see below) and tap Next.

• Something else

  • Tap the photo field to take a photo. Make sure the photo includes anything essential to help understand what's going on.

  • In the Notes field, give us as much detail as possible about what the problem is.

When you report that someone is parked in your spot, at the end of the report process we'll show you some or all of these options, depending on what's available.

• Keep the reservation in place and wait until the situation is resolved.

• Keep the reservation in place and reserve a temporary spot for free.

  • Please note this option is only available at buildings that utilize Parkade's full services and only when there are building-owned spaces available to rent.

• Cancel the reservation, get a refund for the canceled reservation, and reserve a new spot.

• Cancel the reservation and get a refund, but don't rent a new spot.

• Reserve an additional spot, and don't refund the original reservation.

See here for full details about receiving a refund when reporting a problem.