What if someone is parked in my spot, or I can't otherwise use it?

Parkade is a way to rent parking spaces, and on rare occasions, there’s a problem with the spot someone has rented. The spot might be too small for a large vehicle, an unauthorized car might be in the spot, or there could be some other issue. 

Whatever the problem is with the spot, renters can tap on a reservation on the Park tab, and then tap “Report parking problem.”

We’ll ask if the problem is another car parked there or something else. If another car in the spot, we’ll ask for the license plate number and a photo. Then, we’ll show various options to resolve the issue: 

1. Keep the reservation intact, and wait until the situation is resolved.

2. Keep the original reservation, and reserve a temporary spot for free.

   • Please note this option is only available at buildings that utilize Parkade's full services, and only when there are building-owned spaces that are available to rent.

3. Cancel the reservation, get a refund for the canceled reservation, and reserve a new spot.

4. Cancel the reservation get a refund, but don't rent a new spot.

5. Book an additional spot, and do not refund the original reservation.

If you report an issue within the first hour after your reservation started, you can get a full refund. If you cancel between 1 hour and 48 hours after the start time, you can get a prorated refund based on any unused time. The refund option will not be available starting 48 hours after the start time, and you’ll need to use the "alternative spot" options.