On rare occasions, there may be a problem with a spot you rented. The spot might be too small for a large vehicle, an unauthorized car might be in the spot, or there could be some other issue. 

Whatever the problem is with the spot, here's what to do:

• In the Park tab, tap on the reservation for the spot.

• Tap on Report Parking Problem.

• Choose whether you're reporting unauthorized parking (a vehicle in your spot) or something else.

• Vehicle in the spot

  • Tap Add photo.

  • Tap Take photo or Choose from library. It's best to take a photo. We need a current photo of the vehicle and spot to confirm it's still there.

  • Use the app to take a photo of the vehicle, making sure the license plate and spot number are in the photo. As you aim your camera at the vehicle, the app will try to read the license plate. Tap Take photo once the vehicle is centered and the plate is visible.

    • If you can't get the spot number in the photo, don't worry! You'll have the option to add a second photo. Use that to add a picture of the spot number.

  • After you take the photo, you'll see the plate number that the app automatically read from the vehicle. Make sure it's correct. If needed, tap on the field to edit the plate number.

  • Optionally, add a note in the Add a note field.

  • Tap Submit report.

  • Select from the available options for what you can do next (see below) and tap Next.

• Something else

  • Tap the photo field to take a photo. Make sure the photo includes anything essential to help understand what's going on.

  • In the Notes field, give us as much detail as possible about what the problem is.

When you report that someone is parked in your spot, at the end of the report process we'll show you some or all of these options, depending on what's available.

• Keep the reservation in place and reserve a temporary spot for free.

  • Please note this option is only available at buildings that utilize Parkade's full services and only when there are building-owned spaces available to rent.

• Cancel the reservation and get a refund.

• Do nothing.

Regardless of what options are available and what you choose, you can always use the app to make a new paid reservation if needed (for example, if there are no free spots available).

See here for full details about receiving a refund when reporting a problem.