How to avoid penalty fees and towing

At buildings where Parkade enforces parking, we reserve the right to tow your vehicle immediately if you do not have an active, valid reservation for where you have parked.

In some situations, at our discretion, we may instead issue a penalty fee. Please be aware that if we are unable to issue a penalty fee for any reason, your vehicle will be immediately towed.

At buildings where Parkade does not enforce parking, enforcement may be handled by spot owners and/or property owners. Their policies may vary, so make sure you check with them (or use the tips below to avoid these situations).

While the list below is not all-encompassing (and rules can vary at buildings where Parkade does not enforce parking), it provides some tips for avoiding parking enforcement actions.

1. Always make a reservation for yourself or your guests.

Parking without a valid reservation is an almost surefire way to face enforcement action. Make sure you always have an active reservation if you plan to park at a building managed by Parkade.

Even if you're only parking in a space for 5 minutes, you must have an active reservation.

2. Make sure you or your guests only park in spots you reserved.

Check that the spot number in the app matches the physical spot number.

Even if you're only one spot over, parking in the wrong spot can have a cascading effect on other reservations at the building.

3. Make sure you or your guests vacate the spot by the end of the reservation.

Reserve enough time for your entire stay, and move your vehicle from the spot by the end of your reservation.

We do not offer reservation extensions. If you need additional parking time, you can search for parking in the app again; the spot you’re in may be available and you can make a new reservation in it. If you don't see the spot, it means someone else has reserved it.

4. Register your and your guests' vehicles.

We prompt you and your guests to register your vehicle(s) when making or accepting a reservation — please accurately enter your vehicle's license plate. You can add (and remove) vehicles from your account by tapping on Account → Vehicles.

Even if the vehicle is a rental, register it in the app!

5. Only park in valid spots.

Only park in marked spaces that you have reserved. Even if your vehicle can fit in an unmarked area, it might be kept empty for safety or accessibility (or various other) reasons.

6. Abide by your building's policies.

Your building may have additional policies outside of Parkade's. This could include policies such as only being allowed to have one parking spot, not allowing vehicles without a front license plate, or requiring all vehicles in the garage to be registered to a Parkade account.