When will I receive my refund?

When you cancel or modify a reservation in line with our Cancelation & Refund policies, or if we manually send one to you, the time it takes from when the refund is initiated to when it reflects on your card or bank statement can vary.

As a reminder: refunds are sent to the original payment method used for the transaction. We cannot redirect a refund to a different payment method.

Refunds for charges made to your card or Apple/Google Pay methods can take between 2-10 business days to reflect on your statement. Typically these types of payments/refunds settle very quickly — sometimes in as little as a couple of days.

In some situations, typically when a charge is canceled / "refunded" very quickly, your payment will never reflect on your statement in the first place. In these situations, you won't see a "refund" from Parkade, instead you will just never see the initial charge show up on your statement!

Payments via bank account (or "ACH") work a little differently, and are a bit slower in nature. Once you submit a payment via ACH, it typically takes 4 full business days for that transaction to process fully. Unless the ACH transaction is canceled (more on that below), that charge cannot be refunded/interacted with until the transaction finishes processing through your bank.

Once an ACH charge finishes processing, any applicable refunds that should apply to the initial charge (such as prorated time from a flexible reservation ending, or canceling a reservation) will then be automatically processed on our end.

Once a refund is initiated, the same processing time will apply, depending on your bank. This will mean that sometimes you will need to wait 4 business days for the initial charge to process, and then an additional 4 business days for the refund to process and reflect on your statement.

In situations where you cancel an ACH transaction before it starts processing (such as canceling a reservation before it starts in some cases), the ACH payment will be "canceled" instead of refunded. Similar to how reversals work for cards, this means the charge will never appear on your statement in the first place!

We can't control the timing for these types of cancelations unfortunately — it depends on your banking institute. Once the charge enters the "processing" status, it can no longer be "canceled."

If you have questions about the status of a refund, or if you aren't seeing a refund that should have processed, please contact our team.