When will I receive my refund?

When you cancel or modify a reservation in line with our cancellation and refund policies, or if we manually refund a charge, the time it takes for the refund to process and appear on your card or bank statement can vary.

Refunds are always sent to the original payment method used for the transaction. We cannot redirect a refund to a different payment method.

Refunds for charges made to a card, Apple Pay, or Google Pay can take 2-10 business days to reflect on your statement. Typically these refunds settle in a couple of days.

Sometimes when a charge is canceled or refunded shortly after it’s made, the original charge won’t show up on your statement. In these situations, you won't see a refund from Parkade – instead you just won’t ever see the initial charge on your statement.

Payments made with a bank account (ACH payments) are a bit slower. Once you submit an ACH payment, it typically takes four business days to process fully. Unless the ACH transaction is canceled (more on that below), that charge cannot be refunded or otherwise interacted with until the transaction finishes processing.

Once an ACH payment finishes processing, any refunds that should apply to the initial charge (such as prorated time from a flexible reservation ending, or from canceling a reservation) will automatically process.

Once a refund is initiated, it also typically takes four business days to process, depending on your bank. This means that sometimes it will take four business days for your initial charge to process, and then an additional four business days for a refund related to that charge to process.

If you cancel an ACH transaction before it starts processing (such as some cases of canceling a reservation before it starts), the ACH transaction will be canceled instead of refunded. This is similar to how reversals work for cards – the charge will never appear on your statement at all.

We can't control the timing for these types of cancellations — it depends on your banking institute. Once a charge enters the "processing" status, it can no longer be canceled.

If you have questions about the status of a refund, or if you aren't seeing a refund that should have processed, please contact our team.