Billing
Information on payments, refunds, and payouts
Payments
Flexible vs. Fixed-Term Parking Leases
Learn about the differences between the two types of long-term leases we offer at our managed properties! At some of our managed properties we offer t...
Why did I have to pay to switch spots?
Each reservation on Parkade is a separate transaction . There are no "account balances" that are maintained within our system, and as such we are not...
Late Payments
We understand that sometimes situations present themselves that inhibit your ability to pay on time. In situations where we are unable to collect the ...
Supported Payment Methods
Parkade supports payments via credit/debit card, Apple Pay and bank account (also called ACH). In the web booking flow, we also support Google Pay. Un...
How to add, change, or update a payment method
To add a new payment method, click on Account → Payment Methods → Add a payment method . When adding a new bank account, you can choose "instant ve...
Can I use Rent Payment Platforms (like Bilt) to pay for Parkade?
Bilt and similar platforms can be configured to act like bank accounts, and they are not blocked by Parkade. That said, we do not recommend utilizing ...
How do I receive a refund?
Disputes
Disputing charges
If you have any issues with a charge from Parkade, please reach out to us at hello@parkade.com . Our team is always able to walk you through or expla...
Unrecognized charges
There are two sources of charges from Parkade: Charges related to reservations, when you pay for a parking spot Charges related to parking fines/citat...