Disputing charges

If you have any issues with a charge from Parkade, please reach out to us at hello@parkade.com. Our team is always able to walk you through or explain charges received from Parkade!

Please be aware that if you dispute a charge with your credit card company, it limit and/or prevents us from being able to take any kind of action with the charge. Once a dispute is filed, we will not be able to assist you with the charge, regardless of the outcome.

If you file a dispute with your credit card provider about a charge from Parkade, you will be banned from using Parkade until the dispute is withdrawn, or until the disputed amount + fees are returned to us.

Additionally, the following penalties may apply:

• Any existing or future long-term parking leases may be canceled

• Any existing or future short-term parking leases may be canceled

• You may permanently lose access to your parking spot

• Your vehicle may be towed from the parking facility

The penalties for filing a dispute can be rather severe, so we encourage you to reach out to us at hello@parkade.com!