Billing
Information on payments, refunds, and payouts
Payments
How to add, change, or update a payment method
Whenever you set a payment method in the Payment Methods section to be default, that makes it default only for new reservations made after that chang...
Supported payment methods and other payment information
Parkade supports payments made through credit and debit cards, Apple Pay, and bank accounts (also called ACH payments). Google Pay is supported when b...
Failed and late payments
We understand that sometimes you won’t be able to pay for a reservation on time. In situations where we can’t collect the payment for your monthly par...
Can I use rent payment platforms like Bilt to pay?
Bilt and similar rent payment platforms can be configured to act like bank accounts, and they are not blocked by Parkade. However, we do not recommend...
Why did I have to pay to switch spots?
Each reservation made through Parkade is a separate transaction. There are no account balances maintained in our system, and we cannot apply a payment...
Refunds
Disputes
Unrecognized charges
There are two sources of charges from Parkade: Charges related to reservations, when you pay for a parking spot. Charges related to penalty fees. In b...
Disputing charges
If you have any questions about a charge from Parkade, please reach out to us at hello@parkade.com . Our team can help explain charges from Parkade. ...