Unrecognized charges
Edited
There are two sources of charges from Parkade:
Charges related to reservations, when you pay for a parking spot.
Charges related to penalty fees.
In both cases, you will receive an email from us about the charge.
For reservations, whenever you make a new reservation or a monthly reservation renews, we will send you an email confirmation. That email will come from hello@parkade.com.
When you are reported parked in an unauthorized location, or you are found in violation of your building's parking policies, you may receive a parking penalty fee from us. In those cases, you will receive an email from us as well, usually from alerts@parkade.com.
If you notice a charge you do not recognize, please reach out to us at hello@parkade.com.