I can’t reserve a spot because of a past failed payment

If you try to pay for a reservation with a bank account and your payment fails, your account will enter a blocked state. This may happen because payments by bank account typically take four business days to process.

While in this state, if you attempt to make a new reservation, you will encounter an error. In order to be able to make new reservations, you need to rectify the past failed payment.

To do so, please follow these steps:

1. Go to the Park tab in the app.

2. Scroll down to Past reservations and tap "See all history."

3. Locate the reservation with the failed payment, and tap it.

4. Tap Fix Payment.

After that, you can either re-attempt payment with your bank account, or pay the past due balance with a credit/debit card.

Please note that failed payments made by bank account are subject to a penalty fee, so if you are not sure if your bank account will work, consider using a different payment method.