I can’t reserve a spot due to a failed payment

If you try to pay for a reservation with a bank account and your payment fails, your account will enter a blocked state. This may happen because payments by bank account typically take four business days to process.

While in this blocked state, if you attempt to make a new reservation, you will encounter an error. To make new reservations, you need to fix the past failed payment.

To do so, please follow these steps:

1. Go to the Park tab.

2. Scroll down to Past reservations and tap See all history.

3. Locate the reservation with the failed payment and tap it.

4. Tap Fix Payment.

After that, you can either re-attempt payment with your bank account or pay with a credit or debit card.

Please note that failed payments made by bank account are subject to a penalty fee, so if you aren't sure if your bank account will work, consider using a different payment method.