I am not able to reserve a spot because of a past failed payment

Unlike credit/debit card payments which happen immediately when you make a reservation, payments made via ACH/bank account take longer to settle — typically 4 business days. While normally there are no issues with this, if for some reason your payment by bank account fails, your account will enter a "blocked state."

While in this state, if you attempt to make a new reservation, you will encounter an error. In order to remove this error, you will need to rectify the past failed payment to us.

To do so, please follow these steps:

1. Navigate to the Park tab in the app

2. Scroll down to Past reservations and tap "See all history"

3. Locate the reservation with the failed payment, and tap on it

4. Click Fix Payment

After that, you can either re-attempt payment with your bank account, or pay the past due balance with a credit/debit card.

Please note that failed payments by bank account are subject to a penalty fee, so if you are not sure if your bank account will work, we recommend using a different payment method.