I can’t reserve a spot due to a failed payment

If you try to pay for a reservation with a bank account and your payment fails, your account will enter a blocked state. This may happen because payments by bank account typically take 4-6 business days to process.

While in this blocked state, if you attempt to make a new reservation, you will encounter an error. To make new reservations, you need to pay the overdue invoice.

To do so, please follow these steps:

1. Go to the Park tab.

2. Locate the reservation with the overdue invoice and tap Pay overdue invoice either on the Park tab or after tapping on the reservation.

3. Select a payment method to use, and re-attempt payment.

Please note that failed payments made by bank account are subject to a fee, so if you aren't sure if your bank account will work, consider using a different payment method.