Troubleshooting and Common Questions
Got a problem or question? We might have the answer here!
Accounts
I can't log in to the app
If Parkade just launched at your building, we may have already created an account for you, using contact information your building had on file. Try lo...
Can I clear my parking history?
Parkade does not currently support clearing parking history. If necessary, you can delete your Parkade account by tapping on Account > Settings > Del...
Reservations
I changed my default payment method, but a different one was charged.
When you select a new payment method as default in the Payment Methods section, that only makes it default for all new reservations. If an existing m...
I can’t reserve a spot due to a failed payment
If you try to pay for a reservation with a bank account and your payment fails, your account will enter a blocked state. This may happen because payme...
Support and feedback
Does Parkade offer customer support by phone?
Parkade does not offer general phone support for most customer issues. That may sound surprising, but there are many reasons we have chosen not to do ...
Sharing feedback
We take any and all feedback to heart! Whether it be our customer support team, sales, or our CEO, we all take feedback very seriously. If you'd like ...