Does Parkade offer customer support by phone?

Parkade does not offer general phone support for most customer issues. That may sound surprising, but there are many reasons we have chosen not to do so.

Our team is always online and ready to assist with any problems you might have, so you never need to worry about not being able to reach someone! During normal business hours, you should expect to hear back from our team within a few minutes -- our response times are a top metric for our team.

Of course, as Parkade grows, we might reconsider phone support, but as of now we believe that providing support by text-based channels is more beneficial. Here are some reasons we believe this:

1. Helps maintain transparency and accountability

Details can be lost in phone conversations, leading to confusion from everyone involved. We want to be as forthright as possible with you in our communications and ensure we limit miscommunication, misinterpretation, or mistakes as much as possible.

2. Helps actually solve your problem

In many (we'd argue most) cases, a phone call will not get you to a faster resolution. For example, if someone is parked in your space, we provide a quick solution immediately within the app.

3. Ensures proper records

Was a vehicle towed? Maybe you spoke to someone on the phone, but you can't remember their name. Over the phone, there might have been some interference that caused you to hear "spot 101" as "spot 1." All of these issues go away with text-based support, which helps ensure everyone has the same clear information.

4. Sustainability

Phone support, unfortunately, is not free. Oftentimes, this means either increasing costs to the customer or having phone support handled by third-party providers. We prefer to keep things in-house to ensure a consistent message and to ensure we're providing top-quality service.

Feedback is welcome!

Our team is always open to feedback. If you want to share your thoughts on phone support, you can contact us at feedback@parkade.com.