How to reserve a parking spot

Whether you need a long-term spot or an extra spot for a few days, you can do it all in the Parkade app.

To search for and reserve a parking spot:

• Go to the Park tab.

• Tap Find Parking.

• Make sure you have the correct lot selected in the Parking Lot drop-down menu, since you may be a member of multiple lots.

• Select Short Term or Monthly.

  • Short Term: When you need a spot for less than 45 days.

    • Select the day and time you want the reservation to start and end.

  • Monthly: When you need a spot for more than 45 days.

    • You may see Firm End Date and Flexible End Date options. See here for details of the two options.

      • Firm End: Select the day and time you want the reservation to start and end.

      • Flexible: Select the day and time you want the reservation to start.

    • If you don't see the two options, you'll just select the day and time you want the reservation to start.

• Tap Search.

• Review the list of available spots.

  • You can use the All Spots and All Zones drop-down menus to filter the results.

• Tap a spot you'd like to reserve.

• Tap Select (spot you tapped).

  • You can then see some additional information about the spots and review maps of the parking areas and floors.

• Tap Next.

• Select a payment method.

  • If you don't have any on your account yet, you can add one here.

  • The payment method you select will be attached to the reservation. If you later want to pay for a monthly reservation with a different payment method, you must:

    • Tap on the spot.

    • Tap on the attached payment method.

    • Select a different one.

• Select who's parking in the spot.

  • If you're making a reservation for a guest, select Someone Else, and you'll be prompted to send them a link to accept the reservation.

• Select a vehicle that will use the spot.

  • If the vehicle isn't on your account, you can add it here.

• Tap Park.

Not all locations will have the same options when searching, and some locations have limits on parking.

If you need help with any of these situations, contact us at hello@parkade.com.

Some limits that may be in place:

• Monthly spots are manually assigned to residents, and you cannot reserve a monthly spot through the app.

• Units are only allowed to have a maximum number of monthly spots at a time.

• Short-term reservations can only be made within a certain timeframe in the future.

You'll be charged for a short-term reservation when you book it.

For monthly reservations, you'll be charged for the first month once the reservation starts. After that, you'll be charged monthly on the same day.

For example, if you book a monthly parking spot on January 15 for $200 with a start date or February 1, you won’t be charged until February 1. On February 1, you'll be charged $200. On March 1 (and on the 1st of each following month), you'll again be charged $200.

Depending on the type of reservation you made and whether or not it has started, you may be able to cancel the reservation on your own by tapping the reservation, then tapping Cancel Reservation.

See here for complete details of when and how a reservation can be canceled.

For monthly spots, if a payment fails, you may lose your reservation.

After a payment fails, we’ll notify you and give you a little time to update your payment method in the app before we try the payment again. If the charge continues to fail, the reservation will be canceled and you’ll no longer be able to use the spot.

If you use a credit or debit card, your bank will sometimes pass us updated card information when your card is about to expire, so payment can seamlessly continue without any interruption.