Billing
Information on payments, refunds, and payouts
Payments
Flexible end date vs. fixed end date parking reservations
There are two types of parking reservations we may offer at properties: flexible end date and firm end date. Flexible end date reservations are the c...
Why did I have to pay to switch spots?
Each reservation made through Parkade is a separate transaction . There are no account balances maintained in our system, and we cannot apply a payme...
Late payments
We understand that sometimes you won’t be able to pay for a reservation on time. In situations where we aren’t able to collect the payment for your lo...
Supported payment methods
Parkade supports payments with credit and debit cards, Apple Pay, and bank accounts (also called ACH payments). Google Pay is supported when booking o...
How to add, change, or update a payment method
To add a new payment method, tap on Account → Payment Methods → Add a payment method . When adding a new bank account, you can verify your bank acc...
Can I use Rent Payment Platforms (like Bilt) to pay for Parkade?
Bilt and similar platforms can be configured to act like bank accounts, and they are not blocked by Parkade. However, we do not recommend using these ...
How do I receive a refund?
Disputes
Unrecognized charges
There are two sources of charges from Parkade: Charges related to reservations, when you pay for a parking spot. Charges related to penalty fees. In b...
Disputing charges
If you have any questions about a charge from Parkade, please reach out to us at hello@parkade.com . Our team is always able to walk you through or e...